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Geoff LiedkeAsked on January 22, 2018 at 10:14 AM
Is something wrong with the site? I try to login but when I click the sign in button nothing happens.
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RoseReplied on January 22, 2018 at 10:31 AM
We are sorry for this inconvenience.
The problem should be fixed now. Please have a try and do let us know if you encounter the same problem.
Thank you in advance for your understanding and cooperation.
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Meshelle BourneReplied on January 22, 2018 at 10:40 AM
I can't log in in chrome. I keep on clicking the sign in button, but nothing happens. I tried it on another browser & it worked. Please help. I need to use chrome. There must be something wrong with the site? Thanks!
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geoff.liedkeReplied on January 22, 2018 at 10:43 AMNew response received
I still cannot login. I have tried multiple browsers and still no luck.
Geoff Liedke
Training and Standards Advisor
771 Martin Drive
East Aurora, NY
Cell: (919) 602-3878
Email: geoff.liedke@lmgholdings.com
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Elton Support Team LeadReplied on January 22, 2018 at 11:22 AM
We are sorry to hear that.
According to our technical team, this has already been fixed.
Would you please try it again this time?
I also could not reproduce this problem anymore.
Thanks
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StacieJUnitedReplied on January 22, 2018 at 11:26 AM
We can also not log in. There are three of us here. I was in, logged out and tried to log back in and it acts like I haven't hit LOG IN. Just sits there.
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ShawnaUnitedReplied on January 22, 2018 at 11:36 AM
Still unable to login??
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Jeanette JotForm SupportReplied on January 22, 2018 at 11:40 AM
We cannot reproduce the problem in our end, can you please close the browser cache and restart a fresh login session?
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geoff.liedkeReplied on January 22, 2018 at 11:43 AMNew response received
That’s exactly what happens to me. I was able to get in using Internet
Explorer for a brief period before getting locked out again. I just tried
again using Chrome and I’m in. Hopefully I don’t get booted out again.
Geoff Liedke
Training and Standards Advisor
771 Martin Drive
East Aurora, NY
Cell: (919) 602-3878
Email: geoff.liedke@lmgholdings.com
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LisaReplied on January 22, 2018 at 11:43 AM
I reported my login issue early this morning and received a response that it has been fixed. I still cannot log in. It appears as I look through the forum that this is happening to multiple users and we are all responding that we are still unable to login. Please assist with this problem as I need to be able to access my account.
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LisaReplied on January 22, 2018 at 11:43 AM
I reported my login issue early this morning and received a response that it has been fixed. I still cannot log in. It appears as I look through the forum that this is happening to multiple users and we are all responding that we are still unable to login. Please assist with this problem as I need to be able to access my account.
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Jeanette JotForm SupportReplied on January 22, 2018 at 11:48 AM
Ok, thanks for the update, it seems it was fixed only in Chrome, still happening with IE. I will be forwarding it to our backend team.
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ShawnaUnitedReplied on January 22, 2018 at 11:50 AM
tried closing out browser completely and the attempting again. This did not correct the issue, still unable to login. tried from a different browser as well. not sure where to go from here.
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LisaReplied on January 22, 2018 at 11:56 AM
It is not working in any browser that I have used to try to login. The problem is not fixed. Again, I need access to my account.
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LisaReplied on January 22, 2018 at 11:56 AM
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Elton Support Team LeadReplied on January 22, 2018 at 12:43 PM
We will escalate your issue to our developers in a separate thread here https://www.jotform.com/answers/1357622. We will inform you once we have an update.
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Jeanette JotForm SupportReplied on January 22, 2018 at 12:53 PM
Our backend team cannot reproduce the problem, they recommend that you should reset your browser's cache and try with a fresh login.