I need to know if I can get back my account to Bronze Yearly plan after upgrading to Silver

  • Libam
    Asked on January 22, 2018 at 1:25 PM

    Tengo el plan de Bronze que pague la anualidad, pero quiero cambiarme por un mes a silver, cuando se termine este mes regreso a mis 25 hasta que se venza el tiempo pagado en bronze del año?

    Me urge saber para hacer el pago y no perder la anualidad


    Saludos

  • Welvin Support Team Lead
    Replied on January 22, 2018 at 2:21 PM

    I see that you have already upgraded the account to Silver Monthly. Please note that this is a new subscription and has automatically canceled your Bronze Yearly Plan. You can always downgrade back to the Bronze Yearly plan, but you cannot keep the same date of renewal. It will be a new date.