Subscription Cancellation

  • Profile Image
    wremarketing
    Asked on January 23, 2018 at 12:21 AM

    Hi,

    I sent an email to your support team 3 hours ago about cancelling my Silver Subscription alongside a refund but I haven't heard any word back. 

    Thanks.

  • Profile Image
    Ardian_L
    Answered on January 23, 2018 at 05:06 AM

    With your request, you account has been set to free plan. I have also refunded the prorated amount to your account. The refund process may take from 5-9 working days.

    Let us know if you have any other question.

  • Profile Image
    Nik_C
    Answered on January 24, 2018 at 05:48 AM

    Most probably the payment processor issued a prorated refund. We will check this and get back to you.

    We're sorry for the inconvenience.

    Thank you!

  • Profile Image
    Nik_C
    Answered on January 24, 2018 at 06:07 AM

    We fixed this issue, a full refund has been given to you.

    We are sorry for this inconvenience.

    Let us know if you have any further questions.

    Thank you.