- wremarketingAsked on January 23, 2018 at 12:21 AM
I sent an email to your support team 3 hours ago about cancelling my Silver Subscription alongside a refund but I haven't heard any word back.
- JotForm SupportArdian_LAnswered on January 23, 2018 at 05:06 AM
With your request, you account has been set to free plan. I have also refunded the prorated amount to your account. The refund process may take from 5-9 working days.
Let us know if you have any other question.
- JotForm SupportNik_CAnswered on January 24, 2018 at 05:48 AM
Most probably the payment processor issued a prorated refund. We will check this and get back to you.
We're sorry for the inconvenience.
- JotForm SupportNik_CAnswered on January 24, 2018 at 06:07 AM
We fixed this issue, a full refund has been given to you.
We are sorry for this inconvenience.
Let us know if you have any further questions.