What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can I change my account level back to a 'free' service and keep the forms I have created?

    Asked by atpeaker on October 03, 2012 at 08:03 PM
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    JotForm Support

    Answered by NeilVicente on October 03, 2012 at 08:10 PM

    Of course you can keep all your forms and the data associated to them even if you no longer have a paid subscription.

    I can help you with the cancellation, if that's what you intend to do. Let me know and I'll have it done for your convenience.

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    Answered by atpeaker on October 03, 2012 at 08:26 PM

    Thanks, Neil,

    Yes, I would like to downgrade to the free/basic service.  Do you need any other info from me?


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    JotForm Support

    Answered by liyam on October 03, 2012 at 08:38 PM

    Hello, Anne.  There's no need for any information from you.  I have already canceled your subscription for you.  You will no longer get charged again.  Your subscription will stay Premium until the supposed renewal date which is on October 10, 2012. 

    Feel free to upgrade your subscription anytime!

    If you have other questions or concerns, please do let us know.

    Thanks and warm regards