What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SSL Certificate Renewal

    Asked by Andrew12345 on February 09, 2011 at 02:23 PM

    I looked on my forum and found that the SSL Certificate had these icons   and this error:

    Your connection to www.jotform.com is encrypted with 256-bit encryption.


    How do I renew the certificate. Do Jotform Administrators control the certificate? If so, when will it be renewed, cause I dont want anyone to think our service sucks and is a scam.

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    JotForm Founder

    Answered by aytekin on February 10, 2011 at 01:54 AM

    Checked our certificate: it expires in 2012. So, the problem must be something else. Can you post the URL of the page you get this problem? Do you have images on your form? If so, have you used secure URL for those images?

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    Answered by Andrew12345 on February 10, 2011 at 09:23 AM

    The link to my form is here https://www.jotform.com/form/3435424494

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    JotForm Founder

    Answered by aytekin on February 10, 2011 at 09:50 AM

    Changing the re-captcha to regular captcha fixed the problem. I noted this in our bug list. You should not use re-captcha for now.