Stripe: Took payment, but there is no record

  • Profile Image
    jennedwards
    Asked on January 23, 2018 at 08:07 AM

    Hello

    I've just received this email (see attached screenshot) from a customer trying to use my form with stripe payment plugin. She tried to submit the form 4 times but it wouldn't recognise her postcode. It did, however, take £1 from her bank account each time. 

    I've logged into my stripe account and cant see any transactions at all but they may not show same day. 

    Please advise!

    my form can be found here

    Kind Regards

    Jenn Edwards1516712696Screen Shot 2018-01-23 at 13.0


  • Profile Image
    aubreybourke
    Answered on January 23, 2018 at 09:41 AM

    I see no record of the transactions. Can you please check your Stripe account again? 

    Transactions should appear instantly. If they are not there you can tell your customer you haven't received any payments. And she should contact her bank.