need help asap...received a notice that our free account is at it's limit. We keep getting ones from china that is not real subscriptions to our ema

There is an account related with this email. The username is: halestrade. 

If I understood your question correctly you are receiving emails not from JotForm that your have reached your limit?

Can you please provide a screenshot so we can investigate the issue.

Please let us know so we can assist you properly.