Responding to functionality requests

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    sequencesafety
    Asked on January 23, 2018 at 03:15 PM

    Over the years, it seems to me that JotForm has become slower and less responsive to user requested functionality improvements. Sure, 3.2 million users is a big number (congratulations), but my recent experience indicates that JotForm is not the same, responsive company it used to be, which makes the recent marketing blast ironic. Big plans, sure. Small continuous improvements -- I'm not seeing it.

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    BDAVID
    Answered on January 23, 2018 at 04:24 PM

    We appreciate your feedback, I have forwarded it to our back-end team. I see this is your most recent request: https://www.jotform.com/answers/1342700 

    Unfortunately, there is no estimated time-frame for an implementation. You will be notified via that thread if there is any progress.

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    aytekin
    Answered on January 24, 2018 at 09:22 AM

    Thanks for the feedback. I see that you have made several requests in the last few months. And you are right, we have been very busy with trying to ship out the upcoming JotForm Cards feature. I have  tried to explain why this is the case in this post

    What we found was that as we added gazillions of new features for advanced users, our product has became much more difficult for first time users. That's why we switched to the yearly big goals instead of trying to do hundreds of small things. 

    If there is any specific ticket that you'd like us to prioritize, please always feel free to email me at aytekin at jotform.com.  

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    sequencesafety
    Answered on January 26, 2018 at 04:56 PM

    Hi Aytekin -- I did send you an email a few days ago. I look forward to any response. I'm guessing you're very busy now with the upcoming launch -- but I do look forward to hearing back from you.