Email submissions with alternating grey and white color is not displayed correctly.

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    Strategy1st
    Asked on January 23, 2018 at 05:12 PM

    Line items in Email submission table are not alternating white/gray properly. Can this be fixed? See attached example.

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    Jed_C
    Answered on January 23, 2018 at 06:30 PM

    I have cloned your form http://www.jotform.us/form/80204322491143 and did some test submission. The grey and white color is alternating correctly from my end.


    1516750113gray_alternating_color.png

    Can you please confirm if the submission in your sample screenshot was all filled or some fields where left blank?

    Looking forward for your response.

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    Strategy1st
    Answered on January 23, 2018 at 07:10 PM

    This is still a problem - all fields were filled in. This is occurring in Outlook Desktop & Mobile. See attached.

    1516752622Submission Email Table Format1516752655Submission Email Table Format

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    Strategy1st
    Answered on January 23, 2018 at 07:12 PM

    My screenshot doesn't seems to be attaching, it's a small jpg. file. The shot just shows grouped fields again like the original I sent. 

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    Jed_C
    Answered on January 23, 2018 at 08:20 PM

    Thanks for the additional information. 

    Not sure if it's because you were viewing it on Outlook or mobile device, but my screenshot was viewed from my gmail account. Do you have a gmail account that you can test so just we can rule out that the format is changed depending on where you view the submissions?

    I will also try it on my other email provider and see if I will get a different result. Looking forward for your next update.