Charged for the wrong plan

  • Profile Image
    cdupre
    Asked on October 04, 2012 at 12:34 PM

    Hi!

    Not only have we been charged twice on our credit card bill, but It looks like we were charged for the wrong plan. We received an email that we're currently paying for the Professional plan?

    JotForm Professional Monthly
    US$49.95 Monthly

    Order ID: INT121004-4955-94797B

     

    Please re-fund. I've logged into our account and this is what it says: We've been subscribing for Premium plan.

    Plan JotForm Premium Monthly  US$9.95 Monthly
    Payment Method Credit Card        

    Billing History
    16-Oct-2012
    Upcoming
    US$9.95
    4-Oct-2012
    Successful
    US$3.98
    16-Sep-2012
    Successful
    US$5.97
    16-Aug-2012
    Successful
    US$9.95
    16-Jul-2012
    Successful

  • Profile Image
    Deygus
    Answered on October 04, 2012 at 12:48 PM

    Hi, according to our system records it appears that one of our Support Team Members have already corrected the issue for you. I currently see that your doublecharge has been refunded and that you have been reset to a Premium Account as the originating charge was done in error. You account is currently Premium and Active until November 3rd, 2012. If you have any further questions or problems please let us know and we thank you for using JotForm.

  • Profile Image
    cdupre
    Answered on October 04, 2012 at 12:54 PM

    Thank you!