What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Charged for the wrong plan

    Asked by cdupre on October 04, 2012 at 12:34 PM


    Not only have we been charged twice on our credit card bill, but It looks like we were charged for the wrong plan. We received an email that we're currently paying for the Professional plan?

    JotForm Professional Monthly
    US$49.95 Monthly

    Order ID: INT121004-4955-94797B


    Please re-fund. I've logged into our account and this is what it says: We've been subscribing for Premium plan.

    Plan JotForm Premium Monthly  US$9.95 Monthly
    Payment Method Credit Card        

    Billing History

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    JotForm Support

    Answered by Deygus on October 04, 2012 at 12:48 PM

    Hi, according to our system records it appears that one of our Support Team Members have already corrected the issue for you. I currently see that your doublecharge has been refunded and that you have been reset to a Premium Account as the originating charge was done in error. You account is currently Premium and Active until November 3rd, 2012. If you have any further questions or problems please let us know and we thank you for using JotForm.

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    Answered by cdupre on October 04, 2012 at 12:54 PM

    Thank you!