attached file uploads are corrupted after using the Download All Uploads in the submission page

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    ysmeninternational
    Asked on January 24, 2018 at 06:20 AM

    Hi,

    When I download the form uploads, all the files are corrupted.

    I have tried twice but still unable to open any of the unzipped files, regardless of file type.

    I can open them individually from the email notification, so I can see that the uploaded files are OK (just doesn't work if downloading all), but I have too many to do it this way for each one.

    Thanks.

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    Richie_P
    Answered on January 24, 2018 at 10:45 AM

    I did try to download my uploads and I was able to download all of them successfully.

    Does  the issue still remain?

    Let us know, so we can assist your further.





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    ysmeninternational
    Answered on January 24, 2018 at 12:43 PM
    The problem still persists...
    :(
    They certainly download. But they will not open with the associated
    applications - as shown with earlier screenshot.
    ...
  • Profile Image
    Richie_P
    Answered on January 24, 2018 at 01:26 PM

    I tested your downloaded files and I was able to replicate the issue.

    I will forward this to our L2 so they can check it further and we will update your via this thread.


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    Denis
    Answered on January 25, 2018 at 03:45 AM

    Hello,

    Sorry for the trouble caused to you. Problem should be fixed now. Please test it and let us know if issue still persists on your side.


    Regards.

  • Profile Image
    ysmeninternational
    Answered on January 25, 2018 at 04:43 AM
    Excellent. Seems OK now.
    Thanks so much :)
    ...
  • Profile Image
    jaguarphotosociety
    Answered on February 05, 2018 at 07:28 AM

    We are having the same problem - has something changed



    username: jaguarphotosociety

  • Profile Image
    Richie_P
    Answered on February 05, 2018 at 08:55 AM

    Hi jaguarphotosociety

    I have moved your inquiry to another thread, https://www.jotform.com/answers/1372755

    to avoid confusion. Please use that thread, we will answer your question shortly.

    Thank you.