What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am making changes to a form and they are not showing up on the website...

    Asked by 59denisechapman on October 04, 2012 at 02:32 PM

    http://euro-saunas.com/?page_id=1727

     

    The form on this page, I have the newsletter question selected as yes for default... jotform looks correct... but the change is not showing up on the live site.

    Page URL:
    http://euro-saunas.com/?page_id=1727

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Rodjit on October 04, 2012 at 02:37 PM

    Hi,

    Please try to change your form URL to your embeded codes from http://form to http://www

    This is your embed codes;

    <script type="text/javascript" src="http://form.jotform.ca/jsform/22506025468249">

     </script>


    It should be looks like this;

    <script type="text/javascript" src="http://www.jotform.ca/jsform/22506025468249">

     </script>


    Hope this helps.

    Thanks

  • Profile Image

    Answered by 59denisechapman on October 04, 2012 at 02:43 PM

    Thank-you! That works! I only used the script that was provided in the embed section. I'll try to remember it's not right for future forms.

  • Profile Image

    Answered by moonzkie on October 04, 2012 at 02:45 PM

    In behalf of my colleague, you are welcome, we're glad to be of help, if you have questions feel free to contact us.

    Thanks for using JotForm!

  • Profile Image

    Answered by guest_22776154520048 on October 04, 2012 at 03:14 PM

    Ok, though that now shows on the form... it's not coming through on the form submission...

     

     

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 04, 2012 at 03:17 PM

    Hi guest_22776154520048,

    Can you please give us your form URL so we can check what was the issue causing you not to received your form submissions?

    Thanks

  • Profile Image

    Answered by guest_22776154520048 on October 04, 2012 at 03:19 PM

    Ok, I just looked at the submission form in notifications and for some reason it didn't have that item after comments..

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 04, 2012 at 03:22 PM

    @ guest_22776154520048,

    Can you please give us your form URL so we can check it? Thanks

  • Profile Image

    Answered by ptcwolfe on October 04, 2012 at 05:18 PM

    I am having the same issue. The www does not help. I cannot see the changes I made on line with JotForm. 

    Any suggestions?

  • Profile Image

    Answered by pinoytech on October 04, 2012 at 05:21 PM

    @ptcwolfe,

    May I know if what embedding method you are using now? If you are not using the iFrame method, can you please try to re-embed your form code into your website using iFrame?

    Thank you!

  • Profile Image

    Answered by ptcwolfe on October 04, 2012 at 05:24 PM
    I tried that, it does not work. The iframe looks the same. No changes.

    Jane E. Wolfe
    Accounting Manager/GLO
    PTC Instruments / PTC Metrology
    2301 Federal Ave
    Los Angeles, CA 90064
    310.478.1134 x 213
    Cage Code 96739
    www.ptc1.com
    www.ptcinstruments.com
    www.ptcmetrology.com
    www.dragnet714.com

    PTC MetrologyT Accredited by A2LA (cert no. 1896.01)17025 and ANSI/NCSL
    Z540-1 for NIST Traceable Certifications


    _____
  • Profile Image

    Answered by pinoytech on October 04, 2012 at 05:28 PM

    @guest_22776154520048,

    Sorry for the inconvenience that may have caused. Changing your forms notification Sender Email address to noreply@jotform.com might solve the issue. Please follow the steps bellow:

    1. While on your form, click "Setup & Embed" tab then click Email Alerts

    2. Click Notification, then click on Reply-To and Recipient Settings

    3. Change Sender Email to noreply@jotform.com and Reply Email to E-mail

    Also, try adding noreply@jotform.com to trusted sender list and also to whitelist our JotMail's IP Addresses to avoid rejection of emails: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!

  • Profile Image

    Answered by pinoytech on October 04, 2012 at 05:29 PM

    @ptcwolfe,

    Would mind if we ask your website url where your form embedded for us to investigate the said issue?

    Thank you!