PDF Block in Approval soft locked my Approval Cycle

Hello,

This morning I was looking to fix my Approval Cycle for my form. When I added in a PDF Block it caused the Approval Process to lock itself. It tells me to Refresh the page, but when I do I still cant edit.

I have attached a picture.

Please help.

Thank you!

Hi danielcraig0146,

Thanks for reaching out to Jotform Support. We’re sorry you're having difficulties with this. ​​I tested your form and had the same issue, so I created a ticket and escalated this to our Developer team.

Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi Sheena,

Thank you for the help. I just wanted to inform you that I am now having the same issue with the Email block as well.

Thank you again

Hi Daniel Craig,

Thanks for getting back to us. I've added to the notes for our developer team that there is an issue with the Email block as well. They will be investigating and updating you as soon as there is an update.

We really appreciate your patience and understanding while we look into this.

Hi,

Do you all have any updates in regards to this?

Thank you!

Hi Daniel Craig,

Thanks for your patience while we’re looking into this. Although we don’t have a solution yet, rest assured that we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi,

Thanks for reaching out to Jotform Support. This issue should be resolved. Please try again and reach out to us if the issue is still present.

Let us know if you have any questions.