What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't I receive submissions by email?

    Asked by WAGWonline on October 05, 2012 at 04:46 AM

    I've set up my form to send submissions to my email but it doesn't seem to be working. I've checked the bulk folder and there are no emails there either. 

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    Answered by moonzkie on October 05, 2012 at 04:56 AM


    I have made a test submission on your form and based on our email log it was successfully sent on: checkout@shopwagw.com

    /var/log/jotform/amazonSES.log:[05/Oct/2012:04:54:33 -0400] 22582471266456 AmazonSES Sent email to checkout@shopwagw.com - MessageID:0000013a30221fec-c87acf0f-bc4d-4cdc-ab38-153fa63d9614-000000 - RequestId:487a18ac-0eca-11e2-80d2-07e101e5f61c

    If you have further questions, please do not hesitate to contact us.


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    Answered by WAGWonline on October 05, 2012 at 05:06 AM

    Ok, thanks for this. Will double check if it works the next time we receive a submission. :)

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    Answered by moonzkie on October 05, 2012 at 05:08 AM

    We're glad to be of help. Thanks for using JotForm!