What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found

    Asked by EssilorSalesOps on October 05, 2012 at 09:45 AM

    Guys.  I haven't even gone live yet and my form is broken.  I'm trying to demo a simple form and you're making me look like an ass.  I need the reliability that was advertised?

    Page URL:
    http://form.jotformpro.com/form/22783326944966

    Screenshot
  • Profile Image

    Answered by EssilorSalesOps on October 05, 2012 at 09:50 AM

    Seriously?  I cant ask for a username and password???

  • Profile Image

    Answered by pinoytech on October 05, 2012 at 10:00 AM

    Your form is violating our terms of use. Such forms like registration forms, singup forms, etc. that asking for username and password usually use for phishing activities and it violates our terms of use. However, if you could provide us a good reason about your form that asking for username and password, we might consider to enable your form back.

    Thank you!

  • Profile Image

    Answered by EssilorSalesOps on October 05, 2012 at 02:44 PM

    I need a system of allowing users to pick up their reports.  Im going to send each user a login and password and have them enter it on the form and they get a url to their dropbox page is all it ok

  • Profile Image

    Answered by pinoytech on October 05, 2012 at 02:54 PM

    Thank you for providing us a good reason about your form. Your form should be working fine by now.

    Have a good day!

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on October 05, 2012 at 03:06 PM

    @EssilorSalesOps 

    I would advise against leaving your login page with the prompts:

    Username

    Password

    It is virtually impossible for us to tailor our filters to not apply to your form alone.  We understand that you are not using the form as a phishing form, as mentioned in the e-mail.  However, such forms are against the terms of use which you have accepted when you started using our services.  Please refer to the e-mail communication on this matter for a detailed explanation.

    We thank you for understanding and again ask you to please make the changes to the form in question:  http://www.jotformpro.com/form/22783326944966