- molednfld5Asked on January 25, 2018 at 02:31 PM
In the attachment, notice the "Product Description" info is missing, but it is present when viewing my submissions online. I've also downloaded this same sheet a week ago and the info was there.
- JotForm SupportKevin_GAnswered on January 25, 2018 at 03:53 PM
I have been testing this on my end and I was able to replicate the problem, I have removed all the fields and the issue persists, I also tested with other reports and it only seems to happen with the Excel report.
I will report it to our second level so our developers can have a look on it, we will keep you updated via this thread.
- JotForm SupportBJoannaAnswered on January 26, 2018 at 11:24 AM
Our developers resolved this issue. Please download your Excel report again. If the issue still persists on your end, let us know.