Excel Report/Old Layout: Long text entry field is empty even when it has data on the submissions page.

  • Profile Image
    molednfld5
    Asked on January 25, 2018 at 02:31 PM

    In the attachment, notice the "Product Description" info is missing, but it is present when viewing my submissions online. I've also downloaded this same sheet a week ago and the info was there.

  • Profile Image
    Kevin_G
    Answered on January 25, 2018 at 03:53 PM

    I have been testing this on my end and I was able to replicate the problem, I have removed all the fields and the issue persists, I also tested with other reports and it only seems to happen with the Excel report. 

    I will report it to our second level so our developers can have a look on it, we will keep you updated via this thread. 


  • Profile Image
    BJoanna
    Answered on January 26, 2018 at 11:24 AM

    Our developers resolved this issue. Please download your Excel report again. If the issue still persists on your end, let us know.