- FWMESAsked on January 25, 2018 at 02:35 PM
I know I have entered the correct address because my jotform replies come to this address, but the password resent email is not showing up. I've tried several times.
- JotForm SupportJed_CAnswered on January 25, 2018 at 03:41 PM
We apologize for the inconvenience.
Upon checking your email (email@example.com), it shows that you are still using a guest account. Please signup here using your email address so you can create a Free account.
Let me know if you have any questions.
- fwmotorescortAnswered on January 25, 2018 at 03:47 PM
Thanks! I figured out why. We have one address for the account and another where the forms arrive. Got it fixed!
- JotForm SupportJed_CAnswered on January 25, 2018 at 04:03 PM
Great! Feel free to reach out if you have any questions or if you need further assistance.