What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have to change my credit card number - my old account was compromised

    Asked by rmartenson on October 05, 2012 at 10:32 AM

    How do I change my number - the old account number is no longer active.  rickmmartenson@msn.com

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    JotForm Support

    Answered by liyam on October 05, 2012 at 10:39 AM

    Hello rmartenson.  Upon checking your subscription, it appears that you are using the payment gateway service, Plimus. Thus, anything that concerns your billing can be managed by logging in to their website. 

    To be able to access your billing information:

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  If you forgot your password, reset your Plimus password by entering your email and Plimus username.
    3.  Log in to Plimus via this page.
    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription.

    5.  Save the changes to update your account.

    Please let us know if you need further assistance.