I am not receiving email notifications

  • Profile Image
    ahlc
    Asked on October 05, 2012 at 11:51 AM

    It was brought to my attention that several people had submitted the form http://form.jotform.com/form/10055023289 but I did not get an email notification.  They were dated 09-30-12 to 10-04-12.  I had previously gotten notifications from this form (dated 11-13-11 to 03-02-12) and nothing on the form has changed, including the email recipient information. I did try to send a Test Email and received nothing.

    Fortunately, no real damage was done this time, but this has shaken my faith in your product a bit. Please help us figure this out.

    Rita Johnson

    rita@abidnghopelutheran.org

    Website Administrator
    Abiding Hope Lutheran Church
    Littleton, Colorado

  • Profile Image
    moonzkie
    Answered on October 05, 2012 at 12:08 PM

    Hi,

    Your email seems to be in our bounce list.

    Also, I would suggest you to configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!