What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving email notifications

    Asked by ahlc on October 05, 2012 at 11:51 AM

    It was brought to my attention that several people had submitted the form http://form.jotform.com/form/10055023289 but I did not get an email notification.  They were dated 09-30-12 to 10-04-12.  I had previously gotten notifications from this form (dated 11-13-11 to 03-02-12) and nothing on the form has changed, including the email recipient information. I did try to send a Test Email and received nothing.

    Fortunately, no real damage was done this time, but this has shaken my faith in your product a bit. Please help us figure this out.

    Rita Johnson

    rita@abidnghopelutheran.org

    Website Administrator
    Abiding Hope Lutheran Church
    Littleton, Colorado

    Page URL:
    http://form.jotform.com/form/10055023289

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    Answered by moonzkie on October 05, 2012 at 12:08 PM

    Hi,

    Your email seems to be in our bounce list.

    Also, I would suggest you to configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!