- WABMSAsked on January 25, 2018 at 08:15 PM
I have a form that has worked well in the past. Recently, the information that is visible on submissions and on the downloaded the excel report of the submissions are not the same. The field name shows up on the excel report but the information does not show although it is visible when viewing the submissions.
- JotForm SupportJim_RAnswered on January 25, 2018 at 09:42 PM
You're right - The issue appears to be isolated to LONG TEXT ENTRY fields only. Every other field shows your SUBMISSION DATA on Excel.
I escalated this to our Developers and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update. Thanks for reporting this to us.
- JotForm SupportRoseAnswered on January 29, 2018 at 10:24 AM
We are sorry for this inconvenience.
The problem should be fixed now. Please check and do let us know if you still encounter the same problem.
Thank you in advance for your understanding and cooperation.