File upload doesn't except screenshot and no response back from support agents

I've contacted you several times yesterday and today and only one person asked for a screen shot and I sent one back. No one else has contacted me for a what you call a 24/7 operation.

your system says I have an account because it allows me reset password using my email address. BTW I don't recall ever signing up or giving that out. I reset my password only then to be told either I reached max attempts and get locked out for several hours OR I get told incorrect username and or password. Which a second prior was changed using the email address as username.

I want my email back and have you stop screening it

Troy

Hi Troy,

Thanks for reaching out to Jotform Support. Just to confirm, are you having an issue filling out a form where the file upload didn't work, or are you having an issue creating a Jotform account with your email address? When I checked, your email address is still registered as a Guest account. If it was the latter, we can help activate your account from our end.

You can also share with us the URL of your previous support ticket so that we can look into it for you and provide support there. Additionally, you can upload a screenshot of the issue to a cloud storage service such as Dropbox or Google Drive, then reply to this thread and share the link to the screenshot with us.

With this information, we will be better equipped to investigate and help you with a solution.