System crashing

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    Asked on January 26, 2018 at 11:10 AM


     I wonder if you can help me? Some of my users are experiencing Jotform issues, I have had reports that the form is crashing when clicking submit and some are even unable to open them. It has worked ok for me so it seems intermittent?

     Do you know what is going on or can you offer any advice?



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    Answered on January 26, 2018 at 12:34 PM

    I checked several of your forms and they are all loading without issue on my end.  Are the forms embedded to web pages by any chance?  Also, are the forms not loading or submitting on your end?  Let us know what you can and we will be happy to look in to this further.  From my end though, everything appears to be functional.