I didn't receive the form submission

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    jespresso
    Asked on January 26, 2018 at 12:16 PM

    Hi, I just had someone submit a form and didn't receive it. I haven't had any forms sent this month, so it wouldn't be that. Can you help?

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    Jan
    Answered on January 26, 2018 at 01:31 PM

    Are you referring to the Maternity and Newborn Session Contract form?

    I cloned this form and I did a test submission. After hitting the Submit button, it redirected me to the Thank You Page. Here's a screen capture:

    1516991080testsubmit.gif

    The test was from the clone form. If you like, I can do a test submission on the actual form.

    Is this form embedded on a webpage? If yes, then please share the URL so that we can test it. Also, I cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.

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    jespresso
    Answered on January 26, 2018 at 02:43 PM
    No it was for a wedding photography contract. Not sure what happened, but
    they said the submitted it today.
    ...
  • Profile Image
    Jan
    Answered on January 26, 2018 at 02:54 PM

    You are correct. The Wedding Photography Contact Form is working properly as well.

    1516996301testsubmit222.gif

    Glad to hear that the issue is now resolved. If you need any help, please do not hesitate to contact us. Thank you.