Form engine failed - #8j1h17f1 error on the form

  • Profile Image
    mustincrease
    Asked on January 27, 2018 at 11:37 AM

    Receiving this error when attempting to view this form: https://form.jotform.com/mustincrease/creative-request


    I've spent countless hours developing this form and am on a tight deadline to get it done. I'm about 75% done with it and cannot afford to start from scratch.


    Please advise.

  • Profile Image
    TREVON
    Answered on January 27, 2018 at 03:07 PM

    I have tested your form and I was able to replicate the issue. I also cloned your form and I was not able to replicate the issue on the cloned form. 

    Before i escalate the issue would you kindly try to clone the form and then test the new form and let us know if the issue is resolved on the clone form.

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    If issue is resolved I would recommend you use the cloned form since it is a replica of the original form.

    Awaiting your response.

  • Profile Image
    mustincrease
    Answered on January 28, 2018 at 12:57 AM

    I had tried cloning the form before but just tried it again and the error persists.

  • Profile Image
    EltonCris
    Answered on January 28, 2018 at 06:02 AM

    I have escalated this to our developers so they can further investigate. We will let you know here as soon as this is fixed. Our sorry for the inconveniences caused.

  • Profile Image
    Denis
    Answered on January 30, 2018 at 10:06 AM

    Hello,

    Sorry for the trouble caused to you, the problem is fixed now. Please test it on your side and let us know if the issue still persists. If you need any further assistance please feel free to contact us anytime!


    Regards.