I can't login into my account...

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    guest_22788042185054
    Asked on October 05, 2012 at 09:38 PM

    Hi, I have forgot my password, or at least that's what I think, because I can't login, but when I introduce my email to reset the pw I got a message that says that there's no account related to that email. I have used the link provided in the automatic email that I got when I registered so the email is ok...

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    liyam
    Answered on October 05, 2012 at 09:41 PM

    Hello.  do you have a form embedded somewhere? If so, can you tell us the form ID or give us the link where it is?

    Thanks.

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    guest_22788042185054
    Answered on October 05, 2012 at 09:44 PM

    Yes, the ID is 22694161793663. It's in a private Blogger blog.

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    liyam
    Answered on October 05, 2012 at 09:48 PM

    Thank you for your response.  Upon checking your account, it appears that the form belongs to the username 'adorable', with a hotmail.fr email address.  Will this be able to help solve your problem?

    If you need further assistance, please do let us know.

    Thanks.

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    guest_22788042185054
    Answered on October 05, 2012 at 10:13 PM

    Yes, that's my username but I registered with a gmail account.

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    liyam
    Answered on October 05, 2012 at 10:25 PM

    Thank you for your response.

    The email address in record is adorable-fille1[at]hotmail.fr.  I just made a reset request instruction going to that email address.  Please try to login to your email account and check the instructions there.

    Thanks.

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    guest_22788042185054
    Answered on October 06, 2012 at 11:03 AM

    Hi, but that isn't my account and never been. I don't know where it comes from. My account is adorabledsg and is a gmail account,there is where I received my registration email.

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    EduardoMendez
    Answered on October 06, 2012 at 11:18 AM

     

    Hello there,

    I noticed that you have another account under the Gmail e-mail adress. It is a guest account:

    guest_22687571776065

    We have found this form under that account.

    -------------------------------------------------------------------------------------------

    With regards to the last comment of my colleague.  Do you have access to adorable-fille1@hotmail.fr?

    If so, you can follow the e-mail instructions on how to reset your password.

    If not, I suggest to please create a Free account and clone the form in question.  You can then re-embed the form on your page.  

    Let us know if this information is helpful or if you need further assistance!

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    guest_22788042185054
    Answered on October 06, 2012 at 11:45 AM

    Hi, I don't have acces to that account because is not mine. But I will create a new account and clone the form as you suggest. Thank you so much for the response!

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    guest_22788042185054
    Answered on October 06, 2012 at 12:00 PM

    Ok, I have cloned the form from my blog but the result isn't the same. I get another form...

     

    This is the cloned form I get:

    And this is actually My form:

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    liyam
    Answered on October 06, 2012 at 12:34 PM

    Can you please try cloning again?  I'm not sure what you did but I tried to clone the form and it appears as how it was cloned

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    adorableblog
    Answered on October 06, 2012 at 01:09 PM

    I tried several times and I get the same result, a form that isn't mine. I guess I should do a new form...

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    jonathan
    Answered on October 06, 2012 at 08:47 PM

    @adorableblog

    Hi, I would like to inform you that your account is currently on autosuspended status due to the 2 sign-in forms created. JotForm's automated phishing system does not allow those type of forms you have under your account.

    We may consider re-stating your account, provided you will delete the said 2 forms which are mark as suspicious phishing forms.

    Please inform us if you have further inquiry.

    Thanks.