- rocksrealtyllcAsked on February 10, 2011 at 08:39 AM
I have created a form that displays correctly in Safari and IE, but not in Firefox. THe issue is that the captcha field and the submit button do not display.
Any tips would be greatly appreciated.
- JotForm FounderaytekinAnswered on February 10, 2011 at 08:50 AM
Can you post the URL of this page?
- rocksrealtyllcAnswered on February 10, 2011 at 08:56 AM
Sure, sorry for not including it originally.
- JotForm FounderaytekinAnswered on February 11, 2011 at 09:36 AM
You will need to increase the size of the iweb widget. Open your page on iweb, select the html widget on the page and resize it. Make it larger so that it will include the captcha and the submit button.
- rocksrealtyllcAnswered on February 11, 2011 at 06:08 PM
Thanks for the suggestion. I thought about that but figured that if the widget was the right size for Safari and IE, why would it not be for Firefox? Anyway, I made it oversized but that did not fix the issue.
If you have any other suggestions I would appreciate hearing them.
- rocksrealtyllcAnswered on February 11, 2011 at 06:42 PM
P.S. I also tried embedding the form in a website created with RapidWeaver 5 and have the same issue. The form shows fine in Safari but the captcha and submit buttons are missing when I view it in Firefox
- rocksrealtyllcAnswered on February 17, 2011 at 01:50 PM
Where you able to investigate this issue any further? I like the easy of use of your service but if the forms do not display in Firefox I will need to cancel my account before I even get a chance to get started.
- JotForm SupportabajanAnswered on February 17, 2011 at 08:06 PM
Okay, we know that the form is being displayed correctly in Firefox once it is viewed at its own URL: http://www.jotform.com/form/10391130352. We also know that that page does not have an XML prolog. Is it possible that the prolog might be causing of the problem? Rockrealtyllc, can you remove it? Or is it automatically inserted and beyond your control to remove. The XML prolog is known to cause problems in some situations.