Problem of displaying answer fields in conditioned texts

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    Asked on January 28, 2018 at 11:58 PM
    <br class="Apple-interchange-newline"><div id="inner-editor"></div>
    S.O.S Jotform!

    For several weeks my form does not work correctly: the field "First Name" refuses to appear in the conditional texts which appear according to the answer of the user.Previously, it was only the "First Name" field that refused to appear in the conditioned text, but now other fields give me the same problem. HELP ME PLEASE !
    For example (the fields in red refuse to appear in the conditioned text):

    {prenom}, voici un résumé de ta situation académique actuelle :

    Tu as bouclé tes études secondaires en {11En}. Tu as déjà entrepris une {12Quel} en {14Dans} {autre301} et ton niveau est Bac + {13Tu294}.

    Dans le jargon académique, cela signifie que tu as atteint {13Tu294} année(s) de formation en {14Dans} {autre301} depuis le baccalauréat.

    I encounter the same problem for several other fields. HELP ME PLEASE.
    I thank you.
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    Answered on January 29, 2018 at 06:17 AM

    It looks like the problem is occurring only if the field is hidden first.

    Let me make some tests and I will get back to you.

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    Answered on January 29, 2018 at 06:40 AM

    I have cloned your form and deleted the conditions that caused the field to hide.

    1517225710METYE_PA_M__ 2.png

    Now everything shows correctly.

    I can see that you have turned on the option to "Clear On Being Hidden":


    If you need that to be that way, I suggest you try another approach:

    Hide the field by default and make it show if a condition is fulfilled.

    Let us know how this works for you.

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    Answered on January 29, 2018 at 03:04 PM
    <br class="Apple-interchange-newline"><div id="inner-editor"></div>
    I thank you warmly and for 2 reasons:

    1) The speed with which you had treated my request (I had written to you last night and this morning you had already answered me). So continue for the happiness of your business!

    2) The depths of your solution proposals.

    I will therefore apply your recommendations, hoping to find the solution you have indicated.

    => I have a second request:

    I have a domain name to host my form jotform: (my provider and constructor is "Weebly").
    I created a sub-domain "" for my form jotform (to replace the link provided by jotform:

    In my searches, I found your page:
    But I do not master the technical language "DNS", "CNAME", etc ... SO, PLEASE MAKE IT FOR ME, ie allow me to host my form jotform via my subdomain " ".

    Thank you.
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    Answered on January 29, 2018 at 04:41 PM

    Setting up your custom domain is not part of our support scope. You may contact your DNS/Hosting provider support, who can help you to set it up.