What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by jlukeclayton on October 06, 2012 at 01:44 PM

    Great service, but there is a MAJOR glitch.

    When i add a heading unded a item with conditions, the conditions do not appear in the live form. 

    This problem must be fixed for me to continue using your service. Thanks

    Page URL:

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    JotForm Support

    Answered by abajan on October 06, 2012 at 06:58 PM

    We're sorry to hear about this problem you're experiencing. It appears to be an issue of the CDN (Content Delivery Network) server nearest to your location not refreshing its content in a timely fashion. Please change the src URL in the form code in your web page's source from http://form.jotform.us/jsform/22780488528162 to http://www.jotform.us/jsform/22780488528162 and let us know if it helps.

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    JotForm Support

    Answered by abajan on October 06, 2012 at 07:05 PM

    If the above solution doesn't work, please state the heading and condition to which you are referring, so that we can investigate the matter further.