Can I have access to an ex-colleague's saved templates /forms?

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    James Burden 
    Asked on January 29, 2018 at 10:03 AM

    Hi


    I have taken over a role from someone who has now left the organisation and I need to access their forms to alter the information on our website.  Do you know how I can do this please?

    The colleague's registered email address is james.evans@sustrans.org.uk

    Thank you

    James

  • Profile Image
    Sabbir
    Answered on January 29, 2018 at 12:08 PM

    I have checked the email address "james.evans@sustrans.org.uk" but I did not find any registered account under this email address.

    However, I have found the following email addresses in our system which are from the "sustrans.org.uk" domain.

    Please refer to the screenshot:

    1517245549clientaccount.jpg

    If you want to have access to the forms of your ex-colleague's, you can clone them to your account and reuse them based on your requirement.

    You need the form urls for that.

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    If you have any further query, please let us know.

  • Profile Image
    James Burden 
    Answered on January 31, 2018 at 10:43 AM
    Thanks for the work on this Sabbir.
    I assumed the workplaces account would have the typical email address workplaces@sustrans.org.uk but I have tried resetting the password using this email and nothing is arriving so it must be under a different email. None of the other people with older accounts are still at Sustrans so I will have to think of an alternative course of action.
    Cheers
    James
    Kind regards
    James
    James Burden
    Product Delivery Officer, Behaviour Change
    Sustrans
    0117 915 0125
    Please note my working days are Monday, Tuesday, Wednesday & Friday.
    [2018 Scottish Challenge Email Footer thumb]
    ...
  • Profile Image
    Sabbir
    Answered on January 31, 2018 at 11:48 AM

    The email address associated with workplaces account is "workplaces.scot@sustrans.
    org.uk". You can try resetting the password of this account.

    Let us know if you need any assistance on this.