Working on form changes, now suddenly locked out of account and autosuspended - why?

  • Profile Image
    Asked on January 30, 2018 at 06:11 AM

    Hi Jotform,

    I can't get into my account again. Requested password change and reset a new password, but still autosuspended, whatever that means.

    Would investigate ASAP, as I want to make sure that the last hour's work has not been deleted or lost and I need to access the form to continue the edit. Thanks Jayne 

  • Profile Image
    Answered on January 30, 2018 at 08:36 AM

    Sorry about that. We have unsuspended your account. You can now log in.

    We had an issue with our phishing filter and has now been corrected.