My survey language doesn't work in some part

  • joma_form
    Asked on April 8, 2024 at 1:06 AM

    https://form.jotform.com/233321890883461

    This is the form, I've updated the translation for vietnamese but somehow the lines I translated doesn't show up. Only few lines was showing up. Could you help fix the issue?

  • Jeric JotForm Support
    Replied on April 8, 2024 at 2:27 AM

    Hi Joma,

    Thanks for reaching out to Jotform Support. I was able to replicate the issue when I cloned your form. so I created a ticket about it and escalated this to our Developers.

    While we can't provide a turnaround time, we'll notify you when it's fix or if there's an update.


  • Ezio JotForm Support
    Replied on April 29, 2024 at 1:02 PM

    Hello Joma,

    Thanks for your patience and understanding while we look into this. Upon reviewing your form, I noticed that HTML tags have been entered inside the Input Table, which is causing the text to change in the background and affecting the translation. To resolve this, please remove the HTML tags and leave plain text. Then, redo the translation settings to ensure proper functionality.

    Current options:

    My survey language doesnt work in some part Image 1 Screenshot 30

    The solution:

    My survey language doesnt work in some part Image 2 Screenshot 41

    You can check out my clone form to see how it works.

    Give it a try and let us know how it goes.

 
Your Answer