What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I fix an email problem with one of my forms?

    Asked by jillianrrrr on February 10, 2011 at 04:23 PM

    I have one of my forms set to go to a particular email address. However, it's defaulting to my other email address on my first form.

    For example,

    Form 1 responses are going to email address 1 (correct)

    Form 2 responses are going to email address 1 (should be going to email address 2)

    Form 2 is set up to go to email 2.

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    JotForm Support

    Answered by abajan on February 10, 2011 at 09:43 PM

    Open the problem form in your form builder/editor window. Click Email Alerts > Notification > Reply-To and Recipient Settings. Is the value in the recipient email field in the bottom right of the envelope the same as for your first form? If it is, change it to the correct email address, click "Finish" and save your change.

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    Answered by jillianrrrr on February 11, 2011 at 11:44 AM

    The problem form IS directed to the correct email addressin the recipient email field, but the responses are still going to my other email address.

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    JotForm Support

    Answered by abajan on February 11, 2011 at 01:01 PM

    Is it the "Free Membership (value $99/Year) ..." or the "Enter to win a painting from ..." that is the problem form?

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    JotForm Founder

    Answered by aytekin on February 15, 2011 at 01:28 AM

    Can you tell us exactly which form should be sent to which email address? (You don't have to give away whole email address here, just beginning is fine) Then we can check it and make sure everything is setup properly.

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    Answered by jillianrrrr on February 15, 2011 at 09:52 AM

    I figured out what I was doing wrong and fixed it. Thank you for your support!