Need to reactivate my account

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    Rich Johnson 
    Asked on January 30, 2018 at 01:41 PM

    Won't allow me to renew subscription

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    Answered on January 30, 2018 at 02:49 PM

    Dear Customer

    The form was found on your account suspicious of phishing activity because it is collecting Social Security Numbers (SSNs)

    Please be aware that online form builders, including JotForm are being used for identity theft in the past.

    We go to great lengths to prevent this. That is why SSNs are considered as a Phishing activity as stated in our Terms

    Therefore, when you do request SSN, our automated phishing detector will flag the form(s)  and suspend the account or this will be manually performed by our Staff, if your account is on paid status, you should get a notification about it.

    However, there are exceptions, here are some examples of businesses that require a Social Security number for legitimate purposes:


    • Insurance companies

    • Credit card companies, lenders, and any other company receiving a credit application from you

    • The three main credit reporting agencies: TransUnion, Equifax, and Experian

    • Any company that sells products or services that require notification to the IRS, including:

    - Investment advisors

    - Banks

    -Real estate purchases

    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions


    If your purpose is not to collect SSN from the general public, but from your own customers; if your business is among the list above and if you follow the recommendations; then you need to comply with two things.


    1. Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities


    2. Add a Signature widget where your users sign and agree to provide such sensitive information.


    3. If possible, change the email address on your profile to one that shows your business domain rather than the public email address you currently show.


    This is a friendly reminder of best practices while using our platform. In no way we want to interfere with your business. So please be aware that if this form is (OR these forms are ) not removed or modified by you, it can or could be removed either by one of our representatives or by the automated phishing detector system, causing the suspension of your account.




    Jotform Support