Unreadable Excel Content

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    Asked on October 08, 2012 at 10:49 AM

    I just went to the submssions page of one of my forms and clicked on excel spreadsheet... When the excel spreadsheet began to open, I received this message... excel found unreadable content in this report. do you want to restore? what's happened?


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    Answered on October 08, 2012 at 11:27 AM


    There have been a report about this issue on past week but this is already fixed by our developers. Have you tried clicking "Yes" or "Proceed" when you prompted with that specific message? If no, then please try to do so and let us know if it doesn't help.

    Can you also provide us the form URL where the said issue happen for us to check what's really causing this? We'll wait for your response.