I cant move my account status

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    Asked on October 08, 2012 at 11:05 AM

    Its about passwords and user names... I go around in circles on your site. Need to talk to someone.


    James Machin



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    Answered on October 08, 2012 at 11:59 AM

    Hi James,

    Greetings! May we please know what's the nature of your query about your account status? Let us know for that, we're here to help.


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    Answered on October 08, 2012 at 12:04 PM

    Thank you.. i have found the answer to that question... BUT i am trying downgrade my account to BASIC.. when I get the 3 boxes.... DOWNGRADE,, PRESENT,, UPGRADE.  click downgrade and it take me to a form with all upgrades... how do I downgrade... ?

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    Answered on October 08, 2012 at 01:17 PM

    Currently you account status is showing that you are Premium. In order to cancel and downgrade you will need to go into your Account Settings (http://www.jotform.com - scroll down to bottom of page where you originally logged in) then go to into your ACCOUNT SETTINGS from there and then click CANCEL. This will cancel your subsciption in our system and then schedule you for a downgrade back to a Free Account in our system. 

    If you have further questions or would like us to do this for you, please let us know.