Suspended account lockout

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    Kristina Daley 
    Asked on January 31, 2018 at 01:48 PM

    Hi there JotForm staff. I have just reset my password, I believe successfully according to confirmation, but now it is showing "log-in failed suspended" at my login attempt. Can you help? Thank you! 

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    Answered on January 31, 2018 at 02:46 PM

    The account/username RFKCTucson  was suspended due to violation to the Terms of Use.

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    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.