What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there any way I can track the bounce of a lightbox form?

    Asked by cdfdistributors on October 08, 2012 at 06:07 PM

    I am using a lightbox pop up form on our website and would like to see analytics of percentage of users who see the form, versus how many abandon it. www.cdfdistributors.com/cdf/atlanta When they click configure and price," is there any way I can add tracking to follow the users through the form?

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    JotForm Support

    Answered by Deygus on October 08, 2012 at 06:25 PM

    When you say adding tracking to users of a form it sounds like you are wanting to track the users every move. Could you please clarify a little more as to what exactly you are trying to do. It is currently a bit unclear as to the purpose of doing so with a postive end-result. 

    Our form's usually gather statical data based on questions and information that you put in your forms and therefore brings you pretty much anything you want to know and gather within reason. 

    Please also be advised that if you get too complex with doing so in trying to track information related to a form this is considered as a " Tracking Cookie " better known as " Malware " and it is something we don't recommend nor do we allow it since it is related to phishing.