Porduct List and PayPal fields are not appearing in my form

  • Mandala1975
    Asked on April 8, 2024 at 6:36 PM

    Hi,


    I've built a form to sell the sweatshirts we have in stock. I see the photos I've uploaded for each product and the paypal button (which I've set up and connected) in my form, but when I preview the form, both of these components disappear. Can you help me understand what I'm doing wrong?

    Jotform Thread 13694681 Screenshot
    Page URL: https://www.jotform.com/build/240986588937177
  • Mandala1975
    Replied on April 8, 2024 at 6:38 PM

    Also, can you help me understand how to edit the size box? We only have XS, S, and M sizes. I don't need the other options to show as available.
  • Victorino_S JotForm Support
    Replied on April 8, 2024 at 7:45 PM

    Hi Julie,

    Thanks for reaching out to Jotform Support. I'm sorry you are having issues with your form. There appears to be an issue with the Payment field, which causes the components in the PayPal Business Integration to disappear from the form. Here's how to fix it:

    1. Select the Payment field and click the Remove Integration icon.
      Porduct List and PayPal fields are not appearing in my form Image 1 Screenshot 50
    2. Then, click the Add Integration icon.
      Porduct List and PayPal fields are not appearing in my form Image 2 Screenshot 61
    3. Select the PayPal Business in the payment gateway options and click the Use Selection button.
      Porduct List and PayPal fields are not appearing in my form Image 3 Screenshot 72
    4. Lastly, click the Connect button and enter your PayPal credentials.
      Porduct List and PayPal fields are not appearing in my form Image 4 Screenshot 83


    As for your other question, I've moved that to a new thread. You can check that out here.

    Let us know if you need any more help.