What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Wrong PayPal account

    Asked by iamphotorick on October 08, 2012 at 11:39 PM

    I recently changed the paypal acount I was using. When someone submited a form and made a payment I didnot receive the payment. However the form went through and it said they payed. I looked back at my form and the paypal address in the payment thing was myaddress@gmail.com.com (evedently my fault) Where did that mony that they paid go?

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    JotForm Support

    Answered by idarktech on October 09, 2012 at 02:42 AM

    Hi,

    We're sorry but that's outside from JotForm and we have nothing to do about that. However, you may contact your client and ask paypal to reverse the payment. I'm sure they'll be able to help you with this.

    If you have any other questions or concerns, please let us know. Thanks!