Emails: New Form Version is Only Seen by Customers

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    FWMES 
    Asked on February 01, 2018 at 03:27 PM

    We recently updated a form we've been using for a few years to include new features like Collapse. We absolutely love the new form and so do our customers. But when we get emails alerting us of new form submissions, the form that arrives is the old form. The customer sees and uses the new form and their confirmation email shows the new form, but our email shows the old form, with options missing and information rearranged. What's going on? We need this fixed quickly as our customers are using this form several times every day!

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    aubreybourke
    Answered on February 01, 2018 at 04:38 PM

    To resolve this problem you can try deleting your existing emails (trash icon) and then add them again (big plus icon). It will automatically include all fields from your form in the email.

    For example:

    1517521102The Easiest Online Form Builde

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    FWMES
    Answered on February 01, 2018 at 04:52 PM

    That worked! Thank you!! Please delete this post. :)