Save Forms and Continue Later is not saving the data

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    Ruttco
    Asked on February 02, 2018 at 10:31 AM

    Building forms that clients can save progress and come back....i tested it on myself and it didn't work.....the form is below.

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    BJoanna
    Answered on February 02, 2018 at 11:31 AM

    Which method did you try to use? There are two ways to allow users to save the form and continue later - Auto Fill and session method.

    1. How to Enable Auto Fill feature

    The Auto Fill method is based on the browser local storage. It is saving the form data on the user's browser, so the user can open the form later and he/she will see the past data. Note - The user will need to use the same browser to access data.

    2. How to Save Forms and Continue Later - session method

    The Session method is saving the data on our servers. With this method, you will need to use two forms, one for session generation and second as primary. The users will be able to access their sessions from any locations.

    I inspected your form and I saw that the Auto Fill feature is disabled, so I assume that you tried with session method.

    I noticed that you created and Autoresponder email and that you added a link 'Return to your form!' which is a direct link of the form you provided. As mentioned above, for session method you need to use two forms, one for session generation and second as primary. 

    Did you create a session generation form? If not please create it and follow the steps from the guide "How to Save Forms and Continue Later". 

    Feel free to contact us if you have any other questions or issues. 

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    Ruttco
    Answered on February 02, 2018 at 01:03 PM

    I was trying to use the session method.  It sounds like I might have gotten the links wrong.  

    I'm putting the updated URL as attached to this message.  I'd appreciate if you could take another look. 

    I was trying to get the session generation form to redirect to the main form upon submittal, with an additional email with the link to the main form emailed to them. 

    If this is wrong, please let me know. 

    thanks.


    https://form.jotform.com/Ruttco/financials

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    BJoanna
    Answered on February 02, 2018 at 01:33 PM

    It is still not set correctly. The new link you provided is just a link with the custom URL of your form. You need to provide your users a link of a form with the session URL.

    Example - https://www.jotform.com/XXXXXXXXXXXX?session={email}

    The last part is the session parameter that will get an email address of your user form the first form. 

    I also noticed that both of the forms you provided have lot of pages and fields. The first form should be shot form with few fields or just an email field. 

    Do you have a shot form that you are using to create the session URL? If so, please provide us that form, so that we can inspect it and test it. 

    If not please create it and follow the steps from the guide to see how to create the session URL and how to provide the session URL to your users. 

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    Ruttco
    Answered on February 02, 2018 at 04:44 PM

    Does the redirect page in place of the thank you page also need the ?session={email} add on?


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    Ruttco
    Answered on February 02, 2018 at 04:48 PM

    Here is my updated "start" page:

    https://form.jotform.com/Ruttco/financialsbegin

    I minimized the fields.  

    I also chose to redirect straight to the "main" form.  The article doesn't specify that you can do that so if that's not how it's done, please let me know. 

    thanks

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    Kevin_G
    Answered on February 02, 2018 at 06:05 PM

    I have checked your form and it seems to be working as expected, I submitted this https://form.jotform.com/Ruttco/financialsbegin and was automatically redirected to this link that created the session: https://form.jotform.com/Ruttco/financials?session=kevin@jotform.com&name=&email=kevin@jotform.com 

    Example: 

    15176126781.gif

    No matter how you're redirecting the user to the main form, if the session variable is filled the save and continue later feature should work. 

    Please let us know if you keep experiencing the issue.