Emails are not getting sent

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    Asked on October 09, 2012 at 09:18 AM

    Hi there, emails we're sending from your website are not coming through. Can you advise please.


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    Answered on October 09, 2012 at 09:29 AM

    Your email ended up in our bounce list, due to this:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Email rejected due to security polic=
    ies - -

    I went ahead and removed it, so you should be receiving notifications now, especially since you have configured your forms to use as the sender address.

    If the issue still persists, please forward the reason I stated above to your email provider. You may also ask them to add our mail server IP addresses to their whitelist.

    Hope this helps.