Has our account exceeded form Payment Limit?

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    strongtowerranch
    Asked on February 02, 2018 at 12:14 PM

    we need to know what limitations are on our account regarding form submissions and payment submissions. 

    One of the sub users has received emails stating that we have exceeded our payment submissions (10?) and that our forms will be disabled. I, the admin have not received these notices, only annual renewal emails. 

    One email to me stated that our account has been upgraded to premium. It does not state what limitations are on our premium account. 

    Thank you for helping us clarify And continue use of our account. 

  • Profile Image
    TREVON
    Answered on February 02, 2018 at 12:54 PM

    I have checked your account and it seems to be in good health. You have not exceeded the payment limits at all as shown below.

    1517593808customer views.png

    The email from the sub user account was probably a notification for the sub-user account and not for the main account. All notifications for the main account are sent to the email " minnieandmo@centurytel.net " and all sub-user account receive notification to the respective email accounts for the sub-user account.

    Hence if a sub-user says they have received an notification, this has ore to do with the user's sub-user account and not the main account.

    Kindly do not that limits applied to main account are not effected to sub-user account. The sub-user account has its own form limits.

    https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User


    1517594049Limitations.png

  • Profile Image
    strongtowerranch
    Answered on February 03, 2018 at 12:13 PM

    Thank you very much for clarifying.