What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot downgrade account

    Asked by moshulu on October 09, 2012 at 10:29 AM


    I would like to downgrade our account to Free for the time being as we are not going to be having a large volume of responses coming in.

    However, when I try to do so I'm redirected to a website called "Plimus" and am asked to enter an account number and password - I have no idea what this is about.

    Help please...



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    JotForm Support

    Answered by NeilVicente on October 09, 2012 at 10:43 AM

    For your convenience, I went ahead and cancelled your subscription. Your account shall enjoy Premium status until the subscription month already paid for ends. You will no longer get billed from here on out.

    Your forms and data shall remain intact, even when your account reverts back to free.

    Let us know if there's anything else you need help with.

    Thank you very much for your business!


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    Answered by Burgertogo on October 09, 2012 at 11:12 AM

    Thank you very much.... Iwill upgrade when  needed... great company to work with..