Cannot downgrade account

  • Profile Image
    moshulu
    Asked on October 09, 2012 at 10:29 AM

    Hi,

    I would like to downgrade our account to Free for the time being as we are not going to be having a large volume of responses coming in.

    However, when I try to do so I'm redirected to a website called "Plimus" and am asked to enter an account number and password - I have no idea what this is about.

    Help please...

    Thanks

    Harry

  • Profile Image
    NeilVicente
    Answered on October 09, 2012 at 10:43 AM

    For your convenience, I went ahead and cancelled your subscription. Your account shall enjoy Premium status until the subscription month already paid for ends. You will no longer get billed from here on out.

    Your forms and data shall remain intact, even when your account reverts back to free.

    Let us know if there's anything else you need help with.

    Thank you very much for your business!

    Regards

  • Profile Image
    Burgertogo
    Answered on October 09, 2012 at 11:12 AM

    Thank you very much.... Iwill upgrade when  needed... great company to work with..

    James