Payment field not working.

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    GCUMC
    Asked on February 02, 2018 at 04:11 PM

    on our "The Crossing Spread the Love Fundraiser" the payment field does not seem to working properly. What have we done wrong?

  • Profile Image
    Victoria_K
    Answered on February 02, 2018 at 04:56 PM

    Your question is a bit vague. Can you please make it clearer?

    I've checked your form "The Crossing Spread the Love Fundraiser" and noticed that the payment field is involved to the folowing condition:

    1517607952Screenshot_10.png

    In other words, the field "$15 per child" appears only if "Child's Name" is filled:

    1517608107screencast1.gif


    Thank you, we will wait for your response. 

  • Profile Image
    GCUMC
    Answered on February 02, 2018 at 05:43 PM
    When we put a name in the first field, the payment form appears. When we
    get to processingnhe payment at PayPal, the transaction is not processed.
    Is this a Jotform issue or a Paypal issue?
    ...
  • Profile Image
    Marvih
    Answered on February 02, 2018 at 07:24 PM

    It is because the Total field is empty or zero which is why it just proceed and submit without payment.

    You can add 5 Short Text (one for each chid) entry field that will hold the value of the child ($15) if there is something written on the name fields it will add "15" on that Short Text.

    Then add a Form Calculation that will add all and hold the total amount of those 5 Short Text entry you added earlier.

    https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget

    The you pass the Form Calculation data to your Paypal Payment widget
    https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field


    Here is a demo form cloned from you https://form.jotform.com/80327275670963. If you wish to know how I did it with clearer detail, feel free to re-clone it.

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL


    Let us know if you need further assistance.