What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pas de mail

    Asked by guest_22823282916052 on October 09, 2012 at 11:06 AM


    J'ai créé mon formulaire, tout marchait très bien, je recevai des mails lorsque le formulaire était rempli. Seulement voila, depuis que j'ai créé un compte sur jotform, je ne reçois plus de mail disant que le formulaire a été rempli. Comment puis-je faire?


    Merci pour votre aide, 



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    JotForm Support

    Answered by Rodjit on October 09, 2012 at 11:34 AM

    Hi Lili,

    May we know your registered account and the form URL? You are a guest user and that is the reason why you're not able to recieved form notfications anymore.

    But if you already have the said form into your registered account then please be sure to check back the form email notifications if it was configured correctly.

    Hope this helps and we will wait for your response to the things we ask.


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    Answered by guest_22823282916052 on October 10, 2012 at 04:57 AM

    Hello ! 


    I'm registered !

    The url is : http://www.ensemblebaroquedenice.com/Billetterie.html


    Thank you for your help !

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    Answered by moonzkie on October 10, 2012 at 07:00 AM


    I have made a test submission on your form and according to our mail log the notification was successfully sent on your email.

    /var/log/jotform/amazonSES.log:[10/Oct/2012:06:55:06 -0400] 22822037095350 AmazonSES Sent email to ebn.lg@free.fr - MessageID:0000013a4a504902-4f3aa665-0b5e-486a-9692-131b50b86745-000000 - RequestId:f39937b7-12c8-11e2-a8e9-9d8da8bd44a4

    Thank you.