What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot downgrade to the free subscription.

    Asked by djaaronc on October 09, 2012 at 02:25 PM

    I am no longer in the need of the Premium Sbuscription and I tried to downgrade and the website is not letting me do so. Please advise.

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    JotForm Support

    Answered by NeilVicente on October 09, 2012 at 02:52 PM

    For your convenience, I went ahead and cancelled your subscription. Your account is now on free status and you will no longer be billed from here on out.

    Please do contact us if you have any other questions or concerns.

    Thank you very much for doing business with JotForm.

    Cheers!