Uploaded file missing from submission.

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    Asked on February 05, 2018 at 12:06 AM

    Dear Jotform, 

    I could not find file uploaded into form. 

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    Answered on February 05, 2018 at 06:13 AM

    I did check your form and found that you have added condition to show / hide file upload field but while I was checking your form, you edited the condition. Did you upload the file in your form?

    I went ahead and tested your form by sending a test submission and the file upload is being displayed correctly. Please check the screenshot below:


    I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait fro your response.

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    Answered on February 05, 2018 at 09:43 PM
    Dear ashwin,
    I had checked last time but the uploaded abstract file is missing although
    i had uploaded the file while filling the form.
    Then, I removed the upload file widget, and inserted it back, then it work.
    As of now, the form works well but we had missed one file uploaded by
    participant. Is there any way to get it back?
    Thanks for your help.
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    Answered on February 06, 2018 at 01:38 AM

    I am glad to know that your form is now working fine. Do get back to us if you have any questions. 

    Please note that when you delete a form field, it will also delete the associated submission data as well.