What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I cancel my subscription

    Asked by guest_22826200129041 on October 09, 2012 at 04:26 PM

    email is luke@waterschurch.org

  • Profile Image

    Answered by pinoytech on October 09, 2012 at 05:11 PM

    Hi Thomas,

    Since you are using our gateway Plimus for paying your subcription,

    1. Find your Plimus username in the email that was sent to your when you first paid your subscription.

    2. Reset your Plimus password by entering your plimus username and email address via this page: https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3. Login to Plimus then cancel subscription.

    I can also cancelled your subscription for your convenience. Just let me know.

    Thank you!