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Vicky WAsked on February 5, 2018 at 11:37 AM
Hello,
Everytime I log in on my phone from chrome browser, when I try to open a form (to edit, view submissions, etc), I get logged out. I used to be able to do this no problem, the issue started a couple months ago. Issue is not reproduced on desktop computer.
Thanks
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MarvihReplied on February 5, 2018 at 12:03 PM
Can you please try clearing your Chrome Web browser cache.
Here is the guide for iOS mobile phone http://refreshyourcache.com/en/chrome-ios/
And this is for android http://refreshyourcache.com/en/chrome-android/
Thanks, let us know if it still kicks you out.
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RzekaReplied on February 5, 2018 at 8:43 PMHi there,
Cleared my cache, still experiencing the issue.
Thanks,
Vicky W
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Elton Support Team LeadReplied on February 6, 2018 at 1:23 AM
I could not reproduce the problem in mobile using Chrome browser.
Tested on Samsung 8 & Samsung 7 with the latest Chrome browser and different accounts.
S8
S7
The problem might be very specific in your browser.
Try it on a different browser.